An exciting opportunity has arisen as Service Coordinator, reporting to the GCS Regional Manager North America - Propulsion.The Service Coordinator is the “go-to” person for all project related needs from both internal and external customers. All customers will receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and sister companies/headquarters. This Service Coordinator will work with the Spare part and Service support team to accurately fill customer needs

Responsibilities/Tasks

• Work Closely with the Sales, Project Management/U&M and After Market Sales team to ensure good handover from AMS to GCS team
• Create and Review new work orders. Ensure that the correct customer information is set up in both ERP and CRM systems
• Participate in Customer meetings when needed for resource planning scopes with AMS/Sales managers and communicate with the customer during the service and assist with questions
• Responsible for making the best decisions for the project regarding resources, spares arrivals, etc
• Take part in KMI 24-hour emergency support and KMI service desk emails outside of normal business hours
• Responsible for Work orders and Service appointments regarding Project related service orders
• Participate in debrief with service Engineers and follow up with invoicing team after service jobs to ensure correct hand over and invoicing
• Participate in KPI and P&L meetings and improvement plans
• Stay in close collaboration with SS&S, project depts, and other regional Coordinators for resource sharing
• Responsible for CRM service email queues for respective dept
• Participate in routine meetings for sharing resources regionally
• Meet with Department Managers to make final financial decisions on difficult or multi-trip Projects
• Provide backup to Regional Resource Planning team for dept services when needed or available
• Additional tasks as deemed necessary by Group Manager/Country Manager

Authority

• Carry out actions when needed to prevent errors within our delivery and scope of work
• Assign all service appointments for resources for Project related services
• Suggest improvements on procedures and report needs to Manager

Qualifications and Experience:

• Knowledge of Kongsberg Maritime Worldwide organizations, products, deliveries, and customers
• Committed and reliable
• Technical expertise is a plus
• Experience with basic ERP system is a plus
• Knowledge of operating a PC and working with Microsoft Office
• Ability to manage time and meet required deadlines
• Good written and verbal communication in English with both internal and external customers
• High level of customer service skills
• Ability to be self-sufficient
• Positive attitude and ability to work well with others

What We Can Offer

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

Work Location

New Orleans (St Rose), LA 

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

 KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.