An exciting opportunity has arisen as Field Service Engineer, reporting to Regional Manager Propulsion– North America. In this role, you will primarily work with various Kongsberg propulsion mechanical/hydraulic services, commissioning and upgrades related to the product portfolio. The position requires availability to travel (domestic and international) to attend service and training in planned or short notice demands including weekends and holidays, whenever required.

Qualifications / Skills:

• Undergraduate Degree or equivalent education in an Engineering and/or Technical Discipline and/or minimum of three years of Propulsion Field Service experience in the Marine Industry Be customer oriented and “service minded”.
• Passion and patience to support customers and internal stakeholders.
• Ability to handle simultaneous activities and work in a hectic environment.
• Willing to expand technical knowledge to other areas through cross-department opportunities.
• Availability to travel with short notice, after hours, holidays/weekend, for long periods both locally and internationally
• Must be comfortable with extended travel activity and work tasks controlled by our customers.
• Be a team worker, with excellent cooperative skills towards colleagues and customers.
• Ability to produce and interpret technical documentation.
• Strong verbal communication and written reporting skills in Spanish and English language
• Ability to work independently, self-driven.
• Dedication and desire to build a long career within the technical field.

Tasks:

• Undertake relevant routine maintenance, repair, and commissioning work on Propulsion equipment, in accordance with maintenance contracts.
• Read blueprints, schematics, diagrams, and work order requests to determine necessary steps for maintenance and repair.
• Inspect, analyze, record calibration results, and produce Service and Technical Reports.
• Create maintenance service records/recommendations and provide them to the Service Coordination team and customer.
• Advise customers on additional propulsion products and service offerings for potential upgrade options.
• Support the Workshops in the region as needed.
• Provide excellent level of support to customers by phone, e-mail, and at site, both onshore and offshore.
• Availability to travel with short notice, after hours, holidays/weekend, for long periods both locally and internationally
• Provide technical assistance to Sales, After sales, customer, and Propulsion team.
• Responsible for updating CRM, databases and documentation after regular services according to Global Customer Support processes.
• Develop own qualifications by participating at internal / external courses and education.

Authority:

• Prioritize and complete work tasks for the assigned service trip or project.
• Carry out actions to prevent errors within our delivery and after sales deliveries.
• Report all safety/security related incidents offshore.
• Complete and submit timesheets and expenses in a timely fashion.
• Ownership over assigned cases and/or service trips
• Suggest improvements to our products and report needs to Service Manager or main office.
• Make proactive suggestions to customers on available upgrades and new products while visiting onboard.

Work Location 

New Orleans, LA, Seattle, WA, Galveston/Houston, TX or Miramar, FL

What we can offer 

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Career growth opportunities
• Safe and collaborative culture

Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.

KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We work determined to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.

Protechting people and planet

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.